Privacy Policy

What information do we collect?

We collect data from you when you register on our website or place an order with us (whether as a guest to the site or from a personally created account). You can, however, visit our site anonymously at any time.

How do we use your information?

We may use your information in the following ways:

To process your order (your information, both public and private, will not be shared, sold, exchanged or given to any 3rd party company for any reason whatsoever without your consent, except for delivering the intended product or service that you have requested from us)

To keep you updated on the progress of your order

To assist you in the event of a problem completing your order or information request

To personalise your shopping experience by being able to respond to your individual requirements

To improve our service to you by evaluating feedback and information from you

To improve our customer service and technical support

To send email promotions/marketing (but only if you opt in to receive these emails) – once subscribed you can unsubscribe from any marketing contact from us through the link at the bottom of the email

Security & Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as encryption, and physical safeguards and security. We will retain your information for a reasonable period or as the law requires.

Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.

Your Consent

By using our website www.tanks.ie you consent to our Privacy Policy and Terms and conditions.

You have the right to request a copy of the personal data that we hold and to request amendment, if it is incorrect.

You have the right to make a complaint if you are unhappy about how your data is being processed. In the first instance to ourselves, but you also have the right to complain to the data commissioner, if not satisfied.

Withdrawing your consent

If you wish to withdraw your consent, please contact us directly.

Once you notify us of your request, we will respond as soon as possible.

Wherever possible, we will erase all records relating to you and to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is always restricted. Only our employees or trusted agents will be able to access your data. Their access and activities are restricted to the purposes outlined above.

These parties are:

tanks.ie personnel; we have direct access to your data to process orders.

Our web designers; who act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.

With whom do we share data?

The information you provide may be given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties, but this will not include information that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We will always take steps to ensure that your information is used by third parties in accordance with this policy and within the guidelines of the General Data Protection Regulation, 2018.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Unsolicited Email

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message Recipient Policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us, by opting in to one of our mailing lists or by contacting us in other ways (e.g. by phone) and requesting information. Any recipient may request to be removed from our list at any time, and we will gladly comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business, or its products, are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and website using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

We will never sell or share your email addresses with other companies.

You can unsubscribe at any time.

We require that each marketing email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.

If you receive a newsletter or marketing email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.

If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

Changes to our Privacy Policy

Any changes to our privacy policy in the future will be posted to the website, www.tanks.ie and, where appropriate, through e-mail notification.


COOKIES

What are cookies and how do we use them?
Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website in order to help the website work efficiently, to help us analyse the way our website works and how we can improve it, and to ensure that the website functions to the optimum. We make some use of cookies on tanks.ie for certain online services (e.g. in account information) where your account details are accessible but for your security these cookies are only used to maintain session details (e.g. logon, site preferences etc.) and do not contain any user-specific details (such as user names, passwords or bank details). We take looking after your details seriously – we're always monitoring and improving how we protect your personal information.

How to control cookies in your browser?
Depending on the type of browser you are using (e.g. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Safari etc.), you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of the web browser for specific details about cookie security. For more details on cookies and how to control them, visit www.aboutcookies.org (please note this link opens a new window or browser tab). 

COMPLAINTS 

In the unlikely event that you have a complaint, please contact tanks.ie immediately, using the contact details below.
We will endeavour to respond to any complaint within 5 working days of its receipt.

CONTACT

All comments, queries and requests relating to our use of your information are welcome and should be addressed to:

ECOTANKS LTD., Deltona House, Six Crossroads Business Park, WATERFORD. X91 TX93.

E-mail: sales@tanks.ie

Latest Policy Update: This Privacy Policy was updated on 24/5/18.