Returns

ORDER CANCELLATION 

In accordance with Irish and European Union consumer laws, you have seven days after receipt of order to cancel the order in its entirety or any part thereof, providing the goods are in a re-saleable condition. Should you wish to cancel any order, you must first contact [email protected] for a ‘Returns Authorisation Number’.

Please call 051 351325 or e-mail [email protected] 


After the Returns Authorisation Number has been issued, we will make arrangements with you for the goods to be returned. If you wish tanks.ie to arrange the collection of the goods, please note that a carriage and administration charge will apply, which will not exceed 35% of the gross value of the goods.

Upon return of the cancelled goods to tanks.ie and verification that they are in a re-saleable condition, we will refund the value of the goods, less any collection and administration charges, within 28 days.

DEFECTIVE PRODUCTS 

If you believe that products you have purchased from tanks.ie are defective, please report this immediately to tanks.ie by e-mail [email protected] or call 051 351325. 

If they are within the manufacturer’s guarantee period, we will arrange with the manufacturer to replace or repair the goods at the manufacturer’s discretion and consistent with their guarantee. 
Where it is necessary to inspect the goods on site and an inspection proves the fault is neither the fault of tanks.ie, nor the product manufacturer, an inspection charge will apply, which will be advised by the manufacturer prior to site inspection.

Please note that where guarantees are available in excess of those required by law, these are provided at the discretion of the product manufacturer and not tanks.ie. Additionally, tanks.ie will not be liable for any claims for consequential damage or loss.